Telecommunications Industry
Client Brief Telecommunications Industry Challenge The large Telecommunication Company ($7 billion in annual revenue) had been able to grow revenue consistently over a number of years by delivering customizable solutions and building a reputation for quality service. However, the velocity of new business and system changes caused significant difficulties in maintaining their service delivery standards. [...]
Distribution Industry
Client Brief Distribution Industry Challenge The Distribution Industry Company is a well established and has been over $1 billion in annual revenue since 2008. The market experienced a slight increase in commodity prices in 2009 and the company benefited from the significant revenue increases, but less than significant profit margins. However, a lack of information [...]
City Government
Client Brief City Government Challenge The City Government Information Services (IS) Department is a large and technology mature organization ($31 million technology investment). In late 2009 the CIO was seeking a comprehensive strategy and tools to implement IT charge back across all city departments. Due to a lack of understandings of new strategies and tools [...]
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