Manage technology and IT service customer demand and cost in concert – not in conflict.
The improved COp-S™ Demand Management capabilities deliver forecasting, tracking, cost analysis, and alignment to business customers and IT leaders.
Result: clearer communicate the value of technology and IT service costs to business customers, in terminology they understand.
The integration of Demand Management best practices allow you to:
- Define clear cost controls for each technology and IT service.
- Obtain timely and accurate visibility into both budgeted and actual costs.
- Identify business customers and their monetized quantify of technology and IT service usage.
- Determine the cost and key cost drivers of technology and IT service for each business customer.
- Optimize the cost of people, process and technology based on the planned and actual usage by business customers.