Optimize what you before investing in technology and IT service improvement alternatives
COp-S™ adheres to IT Financial Management (ITFM) and IT Service Management (ITSM) disciplines described in the IT Infrastructure Library® Version 3 (ITIL® V3) Framework.
The automation of this best practice guidance puts business and technology relevant BI at your finger tips. The automated BI will allow you to:
- Measure technology and IT services against cost and service levels.
- Align technology and IT services to business customer value and risk.
- Forecast the cost and operational impact of technology and IT service change.
- Know the staff workload required to deliver technology and IT services per business customer.
- Balance organizational staffing and skill needs against business customer demand for technology and IT services.
- Align staff activities to the technology and IT services that deliver the greatest value to achieving business customer goals.