IT organizations can now quickly map technology and IT service capabilities to business customer goals.
Result: you can quickly and easily implement a single financial cost model for budget planning and management, greater cost transparency and enterprise cost consciousness, and “what if” analysis.
This improvement allows the CIO and business customers to jointly examine current IT expenditures based on the business usage and value of technology and IT services, and to effectively (in business terms) collaborate about whether to reduce or increase:
- new technology investments,
- engage in-source vs. out-source solution options,
- adjust service levels and governance compliance activities, and
- business customer utilization of technology and IT service capabilities and support.